My power went out. What should I do? Check your main breaker (and secondary outside breaker if applicable) Call us at 812-547-3411 - our phone is answered 24 hours a day, 7 days a week. If you suspect low voltage, lights are dim, etc: turn off air conditioning and electric heat to avoid undue strain on your equipment until normal power is restored.
Do you charge a meter deposit? Most customers will pay a deposit plus a $25 setup fee.
When is your billing schedule? You will recieve your bill around the 25th of each month. The due date will be the 10th of the following month, unless that falls on a weekend or a holiday. If you don't pay your bill by the due date, a penalty will be assessed, and a notice sent which will tell you the last day to pay to avoid disconnection.
Who can I contact to help pay my bill? Troy Township Trustee: 812-547-3001 Council of Agencies: 812-547-7780 Lincoln Hills (Energy Assistance program): 812-547-3435 Catholic Charities: 812-547-0903
How can I make a payment? Payments can be made by:
ACH (Automated Clearing House) Payment is automatically deducted from your account on the due date. No third party is involved (as it is when paying online through your bank)
Credit Card (Discover, Visa, American Express, MasterCard) By calling Official Payments at 1-800-272-9829 - Option 3, will need following info: Jurisdiction Code 2444 Customer ID# (on your bill) Payment Amount
If paying to avoid disconnection or to be reconnected, you will need to call our office with the confirmation #
Can we transfer our meter deposit when we move? You will pay a new deposit for your new address. The deposit for your previous address will be applied to the final bill.
What are your Office Hours? 8:00 a.m. to 4:30 p.m. Monday thru Friday Closed on the following Holidays:
New Year's Day
Martin Luther King Jr. Day
Fourth of July
Thanksgiving Day (and the day after)
Christmas Eve and Christmas Day
Where can I get a list of Licensed Electricians? We have a list you can pick up in the main office.
What documentation is required when Applying for Service? All persons 18 years of age or older residing at the premises must be included on the Application for service.
The following documentation is required upon completion of the Application for service: (a) Government issued, valid, photo ID for all persons over the age of 18, residing at the address (b) If renting, a signed copy of the original lease agreement (c) If purchasing the property, proof of ownership is required. Examples include purchase contract, purchase agreement, deed, bill of sale, property tax statements, etc. (d) Current lot Lease, if mobile home (e) Title in Customer’s name, if mobile home (f) Any document(s) that have been whited-out, changed, altered or are expired will NOT be accepted – no exceptions.
Documentation requirements are pursuant to the Tell City Electric Department’s General Terms & Conditions as adopted by the Board of Directors June 24, 2019 (R190624A)
Tell City Electric Department 601 Main St. P.O. Box 9 Tell City, IN 47586 Tel: 812-547-3411